Solat PKR Privacy Policy — How We Protect Your Data

1. Data We Collect

When you use Solat PKR, we collect different types of information depending on what you are doing on the platform. Here is a breakdown of what we gather and why:

Registration Data: When you create your account, we collect your full name, date of birth, email address, phone number, and the residential address you provide. This information is used to set up and manage your account and to verify your identity when required.

Payment Data: When you make a deposit or request a withdrawal, we receive transaction reference numbers, mobile wallet identifiers (such as your JazzCash or Easypaisa account number), and bank account details where applicable. Full card numbers and wallet PINs are never transmitted to or stored by Solat PKR — these are handled entirely by the payment processor.

Identity Verification Documents: For KYC purposes, we may request copies of your CNIC (Computerised National Identity Card), passport, or other government-issued ID. These documents are stored securely and access is restricted to the compliance team only.

Device and Technical Data: We automatically collect your IP address, device type, browser type and version, operating system, and session timestamps when you use the platform. This data helps us detect suspicious login attempts and improve platform performance.

Behavioural Data: Pages you visit on the platform, games you play, bets you place, and features you use are logged to help us personalise your experience, improve the platform, and identify responsible gaming concerns where necessary.

Communications Data: If you contact our support team, we keep a record of that correspondence. This helps us resolve repeat issues and improve our service quality.

2. How We Use Your Data

Every piece of data we collect serves a specific, legitimate purpose. We do not collect information speculatively or hold data without a clear reason. Here is how your information is used in practice:

• Account management: Your registration details are used to create, maintain, and secure your Solat PKR account. This includes password resets, login verification, and account notifications.
• Payment processing: Transaction data is used to process deposits and withdrawals accurately and to match incoming payments to the correct player account.
• Identity verification: When required, your documents are used to confirm that you are who you say you are — a standard process that protects you and other players from fraud.
• Fraud prevention and security: IP addresses, device fingerprints, and behavioural patterns are analysed to detect unusual activity, multiple account creation attempts, bonus abuse, and unauthorised access.
• Platform improvement: Aggregated and anonymised usage data helps us understand which features players use most, where issues arise, and how to make the platform better for everyone.
• Responsible gaming: Betting patterns and deposit frequency data may be reviewed to identify signs of problem gambling. This is done to protect players, not to restrict legitimate use.
• Customer support: Communication records help the support team provide consistent, informed assistance when you contact us.
• Legal and compliance: We retain certain data as required by applicable financial regulations and anti-money laundering obligations.

We do not use your personal data for automated decision-making that produces legally significant outcomes without human review. If a decision about your account — such as a withdrawal restriction or account review — is triggered automatically, it is always reviewed by a member of the team.

3. Data Sharing and Third Parties

Solat PKR does not sell your data. We do share specific, limited information with trusted third parties where it is necessary to operate the platform. The categories of third parties and the data shared with them are:

All third parties we work with are bound by data processing agreements that prohibit them from using your data for any purpose other than the specific service they provide to Solat PKR. We do not share your data with advertising networks, social media platforms, or data brokers.

In some circumstances, we may be legally required to disclose certain data to law enforcement or regulatory authorities. This would only occur in response to a lawful request and would be limited to the minimum data required to comply.

4. Cookies and Tracking Technologies

Solat PKR uses cookies and similar technologies to make the platform function correctly and to improve your experience. Here is what the different types of cookies do:

• Essential cookies: Required for the platform to function. These handle your login session, keep you authenticated during a visit, and remember your language and display preferences. You cannot disable these without breaking core platform functionality.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited most, how long sessions last, and where players encounter issues. The data is aggregated and not linked to your personal profile.
• Security cookies: Help detect and prevent fraudulent login attempts, CSRF attacks, and session hijacking. These are essential for account security.
• Preference cookies: Remember your display settings, preferred payment method, and other personalisation choices so you do not have to reset them every visit.

We do not use third-party advertising cookies. You will not see retargeted Solat PKR adverts following you around the web as a result of visiting this platform.

5. Data Retention

We do not keep your data indefinitely. Retention periods vary depending on the type of data and the reason it was collected:

• Active account data: Retained for as long as your account remains open. This includes registration details, transaction history, and communications records.
• Closed account data: After an account is closed, we retain certain records — including transaction history and identity documents — for a minimum of five years. This is a standard requirement under anti-money laundering and financial record-keeping obligations.
• KYC documents: Retained for five years from the date of verification, or five years from account closure, whichever is later.
• Support communications: Retained for two years from the date of the last interaction, unless the subject matter requires longer retention (for example, a formal dispute).
• Technical logs: IP addresses and session logs are retained for twelve months for security purposes, after which they are deleted or fully anonymised.

When data reaches the end of its retention period and there is no legal reason to keep it, it is securely deleted or anonymised so it can no longer be linked to your identity.

6. Your Data Rights

As a Solat PKR player, you have specific rights over the personal data we hold about you. Here is what you can ask for and how:

• Right of access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe — typically within 30 days of your request.
• Right to rectification: If any data we hold about you is inaccurate or out of date, you can request that we correct it. For example, if you have changed your phone number or residential address.
• Right to erasure: You can request deletion of your personal data in certain circumstances — for example, if you close your account and the data is no longer needed. Note that data we are legally required to retain cannot be deleted during the mandatory retention period.
• Right to restrict processing: In some situations, you can ask us to restrict how we use your data — for instance, while a query about its accuracy is being resolved.
• Right to object: You can object to the use of your data for purposes beyond the core service — such as aggregated analytics. We will review all objections and act on them where feasible.
• Right to data portability: You can request that we provide your data in a structured, commonly used format so that it can be transferred to another service if you choose.

To exercise any of these rights, contact the Solat PKR support team from your registered account. We may ask you to confirm your identity before acting on a request — this is to make sure nobody else can access or delete your data on your behalf without your knowledge.

7. Data Security Measures

Keeping your data secure is something we invest in continuously. The security measures in place on the Solat PKR platform include:

• Encryption in transit: All data transmitted between your device and Solat PKR is encrypted using TLS (Transport Layer Security). You will always see a secure connection indicator in your browser when using the platform.
• Encryption at rest: Sensitive data stored on our servers — including account credentials and payment identifiers — is encrypted using industry-standard encryption algorithms.
• Access controls: Internal access to player data is restricted on a strict need-to-know basis. Support agents can see what is necessary to help with your query; they cannot access your full payment details or raw identity documents without escalation through a controlled process.
• Two-factor authentication: The platform supports two-factor authentication for player logins. We strongly recommend enabling this in your account settings for an extra layer of security.
• Automated fraud monitoring: Systems continuously monitor for unusual access patterns, multiple login attempts from unfamiliar devices, and suspicious transaction behaviour.
• Regular security reviews: The platform undergoes periodic security assessments to identify and address potential vulnerabilities before they can be exploited.

No online platform can guarantee absolute security — this is true across the entire internet, not just gaming platforms. However, we take every reasonable precaution to make Solat PKR as secure as possible. You also play an important role in this: use a strong, unique password, enable two-factor authentication, and never share your login credentials with anyone.

8. Children and Underage Players

Solat PKR is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has registered on the platform, please contact support immediately with the relevant account details.

When we receive a credible report of an underage account, we will suspend the account immediately, review the registration data, and delete all associated personal information if the report is confirmed. No funds will be retained from an account found to belong to a minor.

We use date-of-birth verification at registration and may request identity documents to confirm age. This is not intended to be inconvenient — it is a necessary step to ensure the platform remains a responsible, adult-only environment.

9. Changes to This Privacy Policy

Privacy practices may need to be updated from time to time — for example, when new features are added to the platform, when payment methods change, or when legal requirements are updated. When this happens, the revised policy will be published on this page with an updated "Last updated" date at the top.

For significant changes that materially affect how your data is used, registered players will be notified via email or through an in-platform notification. We will always give you clear notice before such changes take effect so that you have the opportunity to review them.

Continuing to use Solat PKR after updated Terms have been published indicates acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact support to request account closure.